Privacy Policy

Information We Collect

When you use Flowdesktopsmart's liquidity and solvency analysis platform, we collect several types of information to provide you with the best possible service. This includes personal information you provide directly, such as your name, email address, and company details when you register for an account or contact us for support.

• Personal identification information including name, email address, and phone number
• Professional information such as company name, job title, and business contact details
• Financial data uploaded for analysis purposes, including balance sheets and financial statements
• Technical information like IP address, browser type, and device information
• Usage data including pages visited, features used, and time spent on our platform

Automated Data Collection

Our systems automatically collect certain technical information when you access our platform. This includes cookies, web beacons, and similar tracking technologies that help us understand how you interact with our services and improve your experience.

How We Use Your Information

The information we collect serves multiple purposes, all designed to enhance your experience with our financial analysis tools. We use your data to provide personalized liquidity and solvency analysis, maintain your account security, and communicate important updates about our services.

Data Protection and Security

We take the security of your financial data seriously, especially given the sensitive nature of liquidity and solvency information. Our security measures include encryption both in transit and at rest, regular security audits, and strict access controls that limit who can view your information.

All financial data uploaded to our platform is encrypted using industry-standard AES-256 encryption. We maintain secure data centers with 24/7 monitoring and implement multi-factor authentication for all administrative access. Our team receives regular training on data protection best practices and follows strict protocols for handling sensitive information.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with Vietnamese data protection laws. Financial analysis data is typically retained for seven years to align with standard business accounting practices, while account information remains active as long as you maintain your subscription.

Your Rights Under Vietnamese Law

As a user of our services in Vietnam, you have specific rights regarding your personal data under Vietnamese cybersecurity and data protection regulations. These rights include the ability to access, correct, delete, or restrict the processing of your personal information.

• Right to access your personal data and receive a copy of the information we hold about you
• Right to correct inaccurate or incomplete personal information in your account
• Right to delete your personal data when it's no longer necessary for our services
• Right to restrict processing of your data in certain circumstances
• Right to data portability, allowing you to transfer your data to another service provider
• Right to object to certain types of data processing, particularly for marketing purposes

To exercise any of these rights, please contact our privacy team using the information provided below. We will respond to your request within 30 days as required by Vietnamese regulations and may need to verify your identity before processing certain requests.

Data Sharing and Third Parties

We do not sell your personal information to third parties. However, we may share your data with trusted service providers who help us operate our platform and deliver our financial analysis services. These partners are carefully vetted and bound by strict confidentiality agreements.

Service Providers

We work with cloud hosting providers, payment processors, and analytics services that may have access to certain types of your data. All these providers are required to maintain the same level of data protection that we uphold and are prohibited from using your information for their own purposes.

Legal Requirements

We may disclose your information if required by Vietnamese law, court order, or government regulation. This includes compliance with tax authorities, financial regulators, or law enforcement agencies when legally mandated to do so.

International Data Transfers

While our primary operations are based in Vietnam, some of our technology infrastructure and service providers may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information according to Vietnamese data protection standards.

All international transfers are governed by data processing agreements that include adequate protection measures. We regularly review these arrangements to ensure they meet current regulatory requirements and provide sufficient protection for your personal data.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your user experience and provide personalized financial analysis features. These technologies help us remember your preferences, maintain your session security, and analyze how you use our platform.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit some functionality of our liquidity and solvency analysis tools. We use both session cookies that expire when you close your browser and persistent cookies that remain on your device to remember your preferences.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through email or by posting a notice on our platform before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy updates indicates your acceptance of the revised terms.